Effective date: July 22, 2026
Store: Creative Nel (nelsay.com)
Contact: hello@nelsay.com
Creative Nel (“we,” “us,” “our”) operates nelsay.com, including its template store. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
Information you give us:
- Name and email address (when you sign up for the free template library, subscribe to updates, or create an account)
- Billing details and payment information (when you purchase a paid Template — processed by our payment provider; we do not store full card details ourselves)
- Any information you send us directly, e.g. via email or a contact form
Information collected automatically:
- Basic usage data such as pages visited, time on site, and referral source (e.g. from a YouTube video link)
- Device and browser information
- Cookies and similar technologies (see Section 5)
2. How We Use Your Information
We use the information we collect to:
- Deliver purchased or free Templates to you
- Send you the templates, tutorials, and updates you’ve opted into
- Process payments and prevent fraud
- Respond to support requests
- Improve the store, our templates, and our content
- Send occasional marketing emails about new Templates or tutorials (you can unsubscribe at any time)
3. How We Share Your Information
We do not sell your personal information. We share information only with:
- Payment processors (e.g. Paystack, Flutterwave, or similar) to complete purchases
- Email/marketing service providers to deliver free templates and newsletters
- Website hosting and analytics providers who help us run and improve nelsay.com
- Law enforcement or legal authorities, where required by law
Each of these providers only receives the information necessary to perform their service and is required to protect it.
4. Data Retention
We keep your information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your data at any time (see Section 7).
5. Cookies
We use cookies and similar technologies to keep you logged in, remember your cart, and understand how visitors use the site. You can disable cookies in your browser settings, though some store features (like checkout) may not work properly without them.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent to marketing emails at any time
- Object to or restrict certain processing of your data
To exercise any of these rights, email hello@nelsay.com. We’ll respond within a reasonable timeframe and in line with applicable data protection law, including the Nigeria Data Protection Act, and — for visitors from the EU/UK — the GDPR/UK GDPR where applicable.
7. Data Security
We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Children’s Privacy
nelsay.com is not directed at children under 13, and we do not knowingly collect personal information from them.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
10. Contact Us
If you have questions about this Privacy Policy or how your data is handled, email hello@nelsay.com.